Customer Support
Business to Business (B2B) - Bulk Purchases

Only applicable for minimum order of 20 copies (same photobook design and specification). Contact us for a brief discussion if you are:

  1. An independent publisher
  2. Publishing bulk quantity for company distribution
  3. Publishing bulk quantity for personal distribution

We understand that businesses have their own requirements and we aim to please. We have the capabilities to cater to your unique marketing needs and would love to help you fulfill them to the best of our abilities.

These could include printing your ready catalog or photobook design on other types of cover or binding.

Email to us at sales@photogenie.com with your required specifications and we will get back to you within 2 working days.

Business to Customer (B2C)

For questions on purchasing from Photogenie you can refer to these pages:

  • Product & Pricing
  • Promotion
  • Photobook Examples
  • Return Policy
  • Payment & Delivery
  • Shipping FAQs
  • General FAQs
  • Technical FAQs

For other queries not covered above, reach out to us via contact form, email us at customercare@photogenie.com or call +65 6876 0707.

We try our best to reply our customers' questions within 2 working days. For urgent questions related to your order's payment / delivery / shipping, please call us at +65 6876 0707 so that we may assist you promptly.

Technical Assistance

For technical assistance with Photogenie's website / software / creation of photobook:

  1. Refer to our FAQ Page first to see if you are able to find the answer to your question there (it's one of the quickest & easiest way to get your answer!).
  2. If the problem is not resolved, you can contact our technical assistance department via contact form, or email us at ithelp@photogenie.com. You may also call us at +65 6876 0707 and we will be happy to help.
Media Queries / Marketing / Partnership Opportunity

For media enquiries, drop your queries via contact form, or email us at marketing@photogenie.com (simply state your company name followed by the name of the magazine / newspaper etc in the subject field of the email).

For partnerships or marketing opportunities, you can reach out to us via contact form, or email us at marketing@photogenie.com (simply state the name of your company in the subject field and the marketing or partnership proposal in the email body and your contact details so that we can get back to you soon.)

Please do not send any unsolicited marketing plan / advertising campaign strategy /product ideas to Photogenie or staff of Photogenie to avoid any misunderstanding or confusion that may arise in the future. If you decide to disregard the above and send any of the above stated to Photogenie, it will become Photogenie's intellectual property and we are not liable to enter into any discussion with you after the submission of your idea.

Note: We are closed on 24 and 31 December at 2:30 pm and 27 to 30 January 2017.